The customer requests on-site inspections for additional installations not listed on the platform. What procedure should be followed?
It can happen that a customer on-site requests inspections for additional installations that are not yet visible in the dashboard. In this article, we explain how to handle this situation and what steps you need to take to correctly register these extra installations.
Discuss the situation with the customer
Ensure the customer understands that these extra installations are not yet included in the dashboard.
Consult with the customer to confirm whether the additional inspections are desired and necessary.
Email notification to the Support team
Both you and the customer should send an email to support@artion.eu to report the additional installations.
The email should include:
- The name and description of the additional installations.
- Any available technical details or serial numbers.
Written confirmation from the customer
Ask the customer to confirm the additional inspections in writing via email.
Make sure support@artion.eu is in CC on this email.
This prevents confusion and ensures clear documentation of the request.