FAQs
Learn how to quickly resolve common questions about inspections, dashboards, platform usage and account management.
Inspections
- What is the difference between a visual inspection and a full inspection?
- Can I download inspection reports?
- What is the difference between maintenance and inspection of a fire alarm system?
- Do I need to carry out an annual inspection if the fire brigade does not require it?
- When is a fire alarm system inspection according to the standard required?
- Is legislation regularly updated in Artion?
- What happens if I don’t have an asset inspected?
- Am I now fully exempt from heating audits?
- Can the Support team help with terminating a contract?
- Why do I need to forward the latest inspection certificate?
- Are there alternatives to a heating audit?
- Who is authorised to perform inspections?
- Why do fire safety assets need to be inspected annually?
- Do I have to inspect on-site immediately?
- What if the customer does not send written confirmation?
Installations
- How do I add a new asset to the dashboard?
- What happens if an installation is not correctly registered?
- What should I do if I can’t find the serial number of an asset?
- Can I check the legislation per installation type myself?
- How do I update the details of an asset?
- How do I move an asset to the dashboard of another site?
- How quickly is my request to move an asset to another dashboard processed?
- How do I know which legislation applies to my installations?
- What is a serial number and where can you find it?
- Why is the serial number important?
Invoicing
Platform
Dashboards
Sites
Follow-up after inspection
- What happens if an installation is rejected?
- What happens if the customer does not carry out the actions?
- Who is responsible for carrying out the actions?
- What should I do if I receive an orange or red score after an inspection?
- How do I know if a reinspection is required?
- What happens if I don’t follow up on the remarks?
- Who schedules the reinspection?
- How do I know if an installation has the status ‘Action needed’?
- How do I know which installations require action?